Sessions, Agenda and Speakers

Joseph Best, D.D.S., Ph.D.

SPEAKING TOPIC: Review of common medical problems and how they impact dentistry
Dr. Best is a 1989 graduate of Marquette University School of Dentistry and a adjunct professor at MUSOD in the division of Oral and Maxillofacial Surgery.  He is the course director for both the Medical Emergency and Pharmacotherapeutics courses at MUSOD and lectures extensively in pharmacology, pain control, medicine, oral surgery and implant dentistry both at the dental school and in international CE programs.  Dr. Best received his Ph.D. in Pharmacology and a certificate in Oral and Maxillofacial Surgery from the University of Rochester School of Medicine and Dentistry.  He is a board certified oral and maxillofacial surgeon and maintains a private practice with Oral and Maxillofacial Surgery Associates of Waukesha in Waukesha, WI. 

Dr. Richard Madow

SPEAKING TOPIC: How To Create A Memorable Patient Experience In YOUR Practice!

Dental Success Visionary and Award-Winning Speaker

Since co-founding The Madow Center for Dental Practice Success in 1989, Dr. Richard Madow has been a trailblazer in helping dentists achieve unparalleled success and fulfillment in their practices. Recognized as a perennial “Leader in Dental Education” by Dentistry Today and a “Top Dental Consulting Provider” by Healthcare Business Review, Rich’s insights have reached over 100,000 dental practices worldwide through his highly influential publications, articles, and blogs.

With his unique blend of humor and spontaneity, Rich has captivated standing-room-only audiences across North America, inspiring dental teams to redefine their careers, elevate practice performance, and infuse joy into every day. From skyrocketing profitability to creating memorable patient experiences, his teachings resonate with those seeking to transform their practices and lives.

Beyond the dental world, Rich’s talents extend into music and beyond. An award-winning musician and songwriter, he’s performed at venues throughout North America, with his tracks available on Spotify, Apple Music, and more. A seasoned traveler who has explored over 60 countries, Rich is also the author of the Amazon.com bestseller “Is Your Frog Boiling,” cementing his status as a multi-faceted leader in both dentistry and life.

Gordon J. Christensen

SPEAKING TOPIC: The Christensen Bottom Line-2026

Gordon J. Christensen is Founder and Chief Executive Officer of Practical Clinical Courses (PCC), Senior Consultant & Previous CEO of Clinicians Report Foundation (CR), and a Practicing Prosthodontist in Provo, Utah.

Early in his career, Gordon helped initiate the University of Kentucky and University of Colorado dental schools, taught at the University of Washington, and was the initial Dean of the Scottsdale Center for Dentistry.

Currently, he is an Adjunct Professor at the University of Utah, School of Dentistry.

Gordon has presented thousands of hours of continuing education globally, made hundreds of educational videos used throughout the world, and published widely.

Cissy Mangrum

SPEAKING TOPICS:
First Day – Front Office RCM (All things RCM operations) – Geared to all individuals working the administrative operational RCM
Secondary Day – Back End RCM (All things Back End Functions RCM Operations) – Geared to all individuals working the administrative operational RCM.

Cissy Mangrum is a board-certified medical practice executive (CMPE), a certified procedural coder (CPC), and a certified dental coder (CDC) with an MBA in healthcare administration and management. She is passionate about leveraging technology, innovation, and automation to enhance the quality and value of healthcare delivery. Collaboration and partnership with payers, peers, and team members are central to her approach, ensuring the best outcomes for patients and practices.  She has over 28+ years of experience. Within her experience, she has a clinical background, an operations background, a financial background, and revenue cycle management.  She worked in small practices to large hospital systems as well as DSOs.  She loves what she does, and it shows!

Dr. Silky Sharma

SPEAKING TOPICS:
Decoding Periodontal Classification
Review of Advanced Instrumentation

Dr. Silky Sharma, RDH, Ed.D is an Associate Professor at Harper College, Palatine, Illinois, and has been a faculty member since 2010. She earned her master’s degree from the University of Illinois with a focus on Evidence-Based Decision Making. Dr. Sharma earned her Doctorate from Grand Canyon University in Education, in Teaching and Learning with an emphasis on Adult Learning. She has continued to practice dental hygiene, providing patient-centered care at a perio-focused office for over 22 years.

Dr. Sharma is a clinic coordinator and provides courses on Periodontology for Dental hygienists, Advanced Perio Instrumentation, Perioscope-Clinic, Scientific Literature, Pain management for DH, and Oral Pathology. She presents continuing education programs for dental colleagues nationally and internationally on various topics. She is a consultant dental hygiene examiner for CDCA, the national dental/dental hygiene competency assessment organization. She has published articles in peer-reviewed journals and is passionate about teaching and learning from health care professionals.

Dr. George Hall

SPEAKING TOPIC: Fixed and Removable Prosthodontic Pearls: Bridging the gap between new technology and the ABC’s